Terms of service


About Us

Kylee & Co Ltd is a small disabled-led business based in New Zealand, dedicated to providing quality products with a personal touch. We strive to create an inclusive and supportive shopping experience for all our customers.

From the team here at Kylee & Co, we’d like to say a heartfelt thank you to our wonderful customers. We truly appreciate you supporting our journey and couldn’t do any of this without you by our side.

Terms of Service

By accessing or using our website and services, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree with any part of these terms, please do not use our site.

Privacy Policy

Please see our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Refund & Return Policy

30-Day Return Period

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible:

  • The item must be unused, unworn, and in its original packaging

  • You’ll need your order confirmation or proof of purchase

To start a return, please email admin@kyleeandco.nz.
Returns must be sent to our Waikato Distribution Hub. If your return is approved, we’ll send you a return shipping label and full instructions.

Note: Return shipping costs are the responsibility of the customer, unless the item is faulty or sent in error. Items returned without prior approval will not be accepted.

 

Faulty or Damaged Items

Kylee & Co Ltd complies fully with the Consumer Guarantees Act 1993. If you receive an item that’s faulty, damaged, or not up to our usual standards, we’ll offer a refund or replacement at our discretion.

Our products are made and dispatched under strict quality control. If something slips through, we sincerely apologise and will resolve it quickly and fairly.

To begin a return for a faulty item, please email admin@kyleeandco.nz with:

  • Your order number

  • Clear photos showing the issue

 

Items Damaged in Transit

If your order arrives damaged in transit, please keep all packaging and contents, and contact us immediately at admin@kyleeandco.nz. We’ll work with you to resolve the issue swiftly.

 

Exchanges & Change of Mind

If you ordered the wrong item/size or changed your mind, we do not offer refunds in these cases. However, we may offer an exchange or store credit, at our discretion, provided:

  • The item is unused and in new condition

  • It is returned within 30 days of receipt

  • The item is not custom, personalised, sale, or clearance

Return postage is the customer’s responsibility in these situations.

We encourage you to carefully review product descriptions and size charts before ordering, and we’re happy to help with sizing queries in advance.

Shipping Policy

Please allow up to 3 business days for your order to be dispatched.


If you require your order sooner, please email us with the subject line:
“URGENT – Order #[your order number]”

We will do our absolute best to accommodate urgent requests, though this cannot be guaranteed.

PLEASE NOTE:
Due to us being a small disabled-led business, dispatch delays may occasionally occur during peak times or extenuating circumstances such as periods of staff illness/absence. We strive to keep you informed and get your order to you as soon as possible should such delays occur.

Secure Shopping

We use industry-standard security measures to protect your information and provide a safe shopping environment.

Comments & Submissions

We welcome your feedback, ideas, and creative submissions. If you send us comments, suggestions, or other materials (whether requested or unsolicited), you agree that we may use, edit, publish, and distribute them in any way we choose, without any obligation to keep them confidential or pay compensation.

Please ensure your comments do not violate any third-party rights or contain unlawful, offensive, or harmful content. We reserve the right to remove any submissions we find inappropriate or in breach of these terms.

Intellectual Property

All content on this website, including design, text, images, and logos, is either owned or licensed by Kylee & Co. You may only use this content for your personal, non-commercial purposes.

Any other use, including copying, distributing, or creating derivative works, is prohibited without our prior written consent.

Trademarks and product names are the property of their respective owners and must not be used without permission.

Liability & Limitation of Liability

We strive to provide accurate and reliable information on our website. However, errors can occur, and we cannot guarantee perfection.

To the fullest extent permitted by law, Kylee & Co excludes all liability for any loss or damage arising from your use of our site or products, except as required by New Zealand law.

Our liability for any claim related to goods or services purchased is limited to the amount paid for those goods or services.

We are not liable for indirect, consequential, or special damages, including loss of profits or data.

Indemnification

You agree to indemnify and hold harmless Kylee & Co and its affiliates from any claims, damages, or expenses arising from your breach of these terms or misuse of our services.

Third-Party Websites

We may provide links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of those sites.

Accessing or using third-party websites is at your own risk.

Order Cancellation

Once your order is confirmed, we are unable to cancel or modify it.

Please check your order carefully before completing your purchase.

We reserve the right to cancel orders or require alternate payment methods to protect our customers and services.

Consumer Guarantees Act

Your rights under the Consumer Guarantees Act 1993 are not limited or affected by these terms, except where permitted by law.

Website Use & Product Information

By placing an order, you make an offer to purchase products under these terms.

We make every effort to display products accurately, but colours, sizes, and descriptions may vary slightly.

Product availability and pricing may change without notice.

Pricing, Discounts & Promotions

All prices include GST and are in New Zealand dollars.

Promotions are valid while stocks last and cannot be combined with other offers unless explicitly stated.

Discounts must be applied at the time of purchase.

General Terms

We may update or change our website, services, and these terms at any time without prior notice.

It is your responsibility to review the terms regularly.

Your continued use of the site constitutes acceptance of any changes.

Governing Law

These Terms and Policies are governed by and construed in accordance with the laws of New Zealand. 

By using our website and purchasing from Kylee & Co Ltd, you agree to submit to the exclusive jurisdiction of the New Zealand courts in respect of any disputes or claims arising out of or in connection with these terms.